Refund Policy

At Stall.me, we strive to provide high-quality digital products to our customers. Due to the nature of digital items, we have a limited refund policy that adheres to the New South Wales Fair Trading Act and the Australian Consumer Law.

Refund Eligibility

As our products are digital and delivered electronically, we generally do not offer refunds. However, you may be eligible for a refund under the following circumstances:

1. Faulty or defective product: If the digital product you purchased is faulty, defective, or significantly different from what was described on our website, you may be entitled to a refund. In such cases, please contact our support team with evidence of the issue within 14 days of purchase.
2. Non-delivery of product: If you did not receive the digital product you purchased due to a technical issue on our end, we will either provide you with the product or issue a refund.

Non-Refundable Items

Refunds are not available under the following circumstances:

• Change of mind: If you change your mind about a purchase or decide you no longer need the digital product, we do not offer refunds.
• Compatibility issues: It is your responsibility to ensure that the digital product is compatible with your software and hardware. We do not provide refunds for compatibility issues.
• Lack of understanding: If you purchase a digital product but lack the knowledge or understanding to use it effectively, we do not offer refunds.

Requesting a Refund

To request a refund for a faulty or defective product, please contact our support team at [email protected] within 14 days of purchase. Include your order number and a detailed description of the issue, along with any relevant evidence such as screenshots or error messages.

Our support team will review your request and respond within 3 business days. If your refund request is approved, we will process the refund to the original payment method used for the purchase.

Consumer Guarantees

Under the Australian Consumer Law, our digital products come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you have any questions or concerns about our refund policy, please contact us at [email protected].

This refund policy is governed by and construed in accordance with the laws of New South Wales, Australia.

Last updated: 24/03/2024